Terms of Service

1. Product Quality

  • Premium Materials: We offer high-quality, luxury human hair wigs sourced from various locations, ensuring the best texture and durability.
  • Customization: All products are tailored to your specifications to provide a personalized experience.
  • Unprocessed Hair: Our wigs are made from raw, unprocessed hair to maintain natural appearance and integrity.

2. Order Processing and Shipping

  • Production Time: Orders are processed and produced within 2-3 business days.
  • Shipping Time:
    • UK: 3-5 business days
    • Canada, US, Europe: 7-10 business days
    • Africa: 7-10 business days
  • Tracking: Once shipped, you will receive a tracking number to monitor your order’s progress.
  • Responsibility: It is essential to ensure that your shipping details are accurate before confirming your order. We are not liable for errors or issues resulting from incorrect information.

3. Returns and Exchanges

  • Returns: We accept returns only if a mistake was made on our part. Returns for customer errors are not accepted.
  • Exchanges: We do not offer exchanges once an order has been shipped.
  • Shipping Delays: While we strive to provide timely deliveries, unforeseen delays by courier services may occur. We will notify you of any significant delays and appreciate your patience.

4. Customer Service

  • Support: Our customer service team is dedicated to assisting you with any questions or concerns. Please reach out if you need help with your order.
  • Responsiveness: We aim to respond to all inquiries promptly to ensure a smooth and satisfactory experience.

5. Liability

  • Order Accuracy: We are not responsible for issues related to incorrect shipping details provided by the customer.
  • Product Representation: While online images may not always perfectly represent the product, we guarantee the quality and authenticity of our wigs.

6. Contact Information

  • Customer Support: For any questions or issues, please contact us at info@shakarahair.com. We are here to help and ensure your satisfaction with Shakara Hair.

By placing an order with Shakara Hair, you acknowledge that you have read, understood, and agreed to these service terms. Thank you for choosing us, and we look forward to serving you with excellence!